Shipping and Delivery Policy

Shipping and Delivery Policy for Make Over 22


Make Over 22 – Safe and Reliable Shipping

At Make Over 22, we strive to prepare and ship your orders as quickly as possible, and we aim to provide a reliable shipping experience to various regions of the Kingdom of Saudi Arabia and the Gulf countries, according to the details and terms outlined below.


First: Shipping Within the Kingdom of Saudi Arabia


Shipping Areas

Make Over 22 provides shipping services to all regions of the Kingdom of Saudi Arabia.


Shipping Fees

  • Shipping fee within the Kingdom of Saudi Arabia: 24.
  • Free shipping for orders with a total value of 199 or more.


Order Processing Time

  • Orders are usually processed within less than 24 hours from the order confirmation.


Delivery Time

  • Riyadh City: 24 to 48 hours.
  • Other regions of the Kingdom of Saudi Arabia: 2 to 5 business days.

Actual delivery times may vary depending on the shipping company, the customer's location, and the operational circumstances of the shipping company.


Shipping Companies

Orders are shipped through a group of shipping companies, and the appropriate shipping company is selected according to the order and the destination.

Shipping is often carried out through refrigerated shipping, depending on the nature of the order and the available shipping company.


Shipment Tracking

After the order has been shipped, the customer can track the shipment through the tracking link provided by the shipping company to which the order was handed over.


The tracking link and tracking method vary depending on the shipping company used for the order.


Second: Shipping Delays

In the event of a delay in delivering the order after it has been handed over to the shipping company, the delay is the responsibility of the shipping company, and Make Over 22 is not responsible for delays caused by the shipping company.

Actual delivery dates are subject to the procedures of the shipping company and its operational circumstances.


Third: Changing the Shipping Address

The customer may request to change the shipping address before the product is shipped.

After the shipment has been handed over to the shipping company, any request to change the address must be made directly by the customer with the shipping company, and this is not the responsibility of Make Over 22.


Fourth: Failure to Receive the Shipment

  • If the customer does not receive the shipment and wishes to have the product shipped again, the customer must pay a new shipping waybill fee of 24 for the reshipment.
  • If the customer does not wish to have the order reshipped, the shipping fee will be deducted and the remaining amount will be refunded to the same account or payment method used by the customer when completing the order.


Fifth: Remote Areas and Delivery Services

  • Receiving Shipments in Remote Areas: If the shipping company requests that a customer in remote areas or areas not fully covered by its services go to the nearest branch to collect the shipment, this shall be considered an operational procedure of the shipping company and shall not be the responsibility of Make Over 22.
  • Field Delivery Mechanism: In some areas where the shipping company's delivery representative visits according to a periodic schedule (such as delivery once every 3 days), the customer is required to respond promptly to the representative and coordinate the receiving time to ensure that the shipment is not delayed or returned.


Return of the Shipment Due to Remote Areas: If the shipment is returned to the store due to the customer's failure to respond to the delivery representative or failure to collect it from the branch in remote areas, the customer has the right to choose between:


  1. Reshipment: Paying a new shipping fee of 24 to resend the order to the customer.
  2. Cancellation of the Order and Refund: The basic shipping fee (SAR 24) will be deducted from the refunded amount, and the remaining amount will be refunded to the same payment method belonging to the customer.


Sixth: Shipping to the Gulf Countries


Make Over 22 provides shipping services to the Gulf countries, and international orders are subject to the customs rules and regulations applicable in the customer's country.

The customer shall bear all customs duties, taxes, and any additional fees imposed by the competent authorities in the destination country, if applicable.


Make Over 22 shall not be responsible for any customs duties or taxes imposed by the customs authorities in the customer's country.


Seventh: Customs Duties and Taxes for International Orders

Customs duties, taxes, and additional costs may vary from one country to another, and the customer shall be responsible for any amounts imposed by the competent authorities in the destination country.

By completing an order and shipping it to one of the Gulf countries, the customer acknowledges that customs duties, taxes, and any fees imposed by the competent authorities in the destination country are not included in the order value or the basic shipping fees, and the customer shall be responsible for paying them if imposed.


Eighth: Returns and Exchanges for International Orders

In the event of a return or exchange request for a reason attributable to the customer, such as changing their mind, selecting an unsuitable product or shade, not wishing to receive the order, or any other reason unrelated to an error by Make Over 22, the customer shall bear all costs and fees resulting from the return or exchange process.


The costs borne by the customer in this case include customs duties, taxes, government fees, or any other fees associated with the shipment, whether upon the shipment's entry into the customer's country or upon its return, in addition to the basic shipping fee and the shipping fee for the return or reshipment.


  • If the customer refuses to receive the shipment or fails to receive it for any reason attributable to the customer, the customer may be responsible for all fees and costs incurred in returning the shipment to Make Over 22, including customs duties and shipping-related fees for both outbound and return shipments, as applicable.
  • If the reason for the return or exchange is an error by Make Over 22 or a confirmed manufacturing defect, the store shall bear the shipping, return, and exchange costs related to the case, subject to approval after inspecting the order.


Important Note for International Orders

  • By completing an order and shipping it to one of the Gulf countries, the customer acknowledges that customs duties, taxes, and any fees imposed by the competent authorities in the destination country are not included in the order value or the basic shipping fees, and the customer shall be responsible for paying them if imposed.
  • If a return or exchange is requested for a reason attributable to the customer, the customer shall bear all fees and costs related to the shipment, including customs duties, taxes, and fees upon entry and exit, the basic shipping fee, and the return or reshipment fee.