Terms and Conditions – MakeOver22 Store
Last Updated: [16/05/2025]
Welcome to the MakeOver22 store.
Please read these Terms and Conditions carefully before using the website or completing any purchase.
By using the MakeOver22 store, browsing the website, or completing any order, you acknowledge and agree to be bound by these Terms and Conditions, in addition to the Privacy Policy, the Exchange and Return Policy, and any other policies published on the store.
First: Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings assigned to them below:
The Store / We / MakeOver22: MakeOver22 Electronic Store.
The User / Customer / You: Any person who uses the website, creates an account, or places a purchase order.
The Website: The official website of MakeOver22.
Products: All products offered for sale in the store, including makeup products, cosmetic tools, beauty devices, or any other available products.
Second: Acceptance of Terms and Conditions
By visiting or using the MakeOver22 website, you agree to comply with and be bound by all the terms and conditions set forth on this page.
MakeOver22 reserves the right to modify, update, add, or delete any part of these Terms and Conditions at any time. Such modifications shall become effective immediately upon being posted on the website. We recommend checking this page periodically to stay updated.
Third: Use of the Website
The user must use the website in a lawful and legitimate manner. It is strictly prohibited to use the website for any of the following:
Entering incorrect or misleading data.
Using the website for any activity that violates applicable laws and regulations.
Attempting to hack the website or disrupt its operations.
Copying or reusing the website's content without prior written consent.
Misusing offers, coupons, or order systems.
Impersonating any individual or entity.
The store reserves the right to suspend or restrict the account of any user in the event of unlawful use or violation of these terms.
Fourth: Account and Customer Data
When creating an account or placing an order on MakeOver22, the customer agrees to provide accurate, complete, and up-to-date information, including their name, mobile number, email address, and shipping address.
The customer bears full responsibility for the accuracy of the entered data. The store shall not be held liable for any shipping delays or delivery failures resulting from an incorrect address or contact number.
Furthermore, the customer is responsible for maintaining the confidentiality of their account login credentials and must immediately notify the store of any suspected unauthorized use of their account.
Fifth: Products and Display Information
At MakeOver22, we make every effort to display products and their information (including name, description, images, price, ingredients, and usage instructions when available) with the highest level of accuracy.
However, slight variations may occur in product color, country of manufacture, packaging design, outer box, or wrapping due to manufacturer updates, photography lighting, or screen display settings.
Such variations in packaging or country of manufacture do not affect the quality or authenticity of the product, as long as the product conforms to general specifications and remains suitable for use.
Sixth: Product Availability and Order Acceptance
All products displayed in the store are subject to stock availability and order acceptance.
MakeOver22 reserves the right to refuse or cancel any order in the following cases:
Unavailability of the product.
An error in the price, description, or product details.
Failure of payment completion or rejection by the payment provider.
Incorrect or incomplete shipping information.
Shipping restrictions to the specified delivery area.
Suspicion of fraudulent transactions or illegal activity.
Ordering large quantities of a single product in a manner that does not align with personal use.
In the event of an order cancellation after payment has been made, the amount will be refunded to the customer according to the approved payment method and the processing timeframe of the service provider or bank.
Seventh: Prices and Taxes
All prices displayed on MakeOver22 are in Saudi Riyals (SAR) and include Value Added Tax (VAT) unless stated otherwise.
MakeOver22 Tax Registration Number:
31267549580003
Prices and offers are subject to change at any time without prior notice. This will not affect orders that have already been confirmed, except in cases of clear technical or pricing errors.
Eighth: Pricing Errors
In the event of an incorrect price displaying due to a technical or human error, MakeOver22 reserves the right to correct the price or cancel the order.
If the order has already been paid for, the customer will be notified, and a full refund of the paid amount will be issued upon cancellation.
Ninth: Offers, Discounts, and Coupons
MakeOver22 may offer promotional deals, discounts, or coupons for specified periods.
These offers are subject to the following terms:
Multiple offers or coupons cannot be combined unless explicitly stated otherwise.
Certain products may be excluded from promotional offers.
The store reserves the right to modify or terminate any offer at any time.
Coupons cannot be exchanged for cash.
In the event of a return, the refunded amount will be calculated after deducting the value of the applied discount or offer.
Tenth: Payment Methods
MakeOver22 provides multiple payment options subject to availability, including:
Mada
Visa
Apple Pay
Tamara
Tabby
Available payment methods may vary depending on the country, region, order value, or the policies of the payment service providers.
Eleventh: Shipping and Delivery
MakeOver22 provides shipping services inside and outside the Kingdom of Saudi Arabia, subject to availability.
Domestic Shipping Rates (Within KSA):
Free shipping for orders of 200 or more.
Shipping fee for orders below this value: 27.
International Shipping Rates:
International shipping fee: 60, which may vary depending on the country, shipping carrier, or shipment weight.
Estimated Delivery Time:
Within Riyadh: Within 24 business hours.
Outside Riyadh (Within KSA): 2 to 7 business days.
Outside Saudi Arabia: 7 to 12 business days.
Delivery times may vary due to circumstances beyond the store’s control, such as shipping carrier delays, official holidays, weather conditions, customs clearance procedures, or a lack of response from the customer to the shipping company.
If the customer's address is outside urban areas or beyond the shipping company's coverage zones, the customer may be requested to pick up the order from the nearest shipping company branch.
Twelfth: International Shipments and Customs Duties
International shipments are subject to the customs and tax regulations of the customer’s country.
The customer shall bear any customs duties, taxes, or additional fees imposed by the destination country or the shipping company, unless specified otherwise during the checkout process.
For inquiries regarding international shipments, please contact the shipping carrier or our customer service.
AJEX Customer Service Number (for inquiries):
8001000336
Thirteenth: Cancellation
The customer may request to cancel an order before it is processed or shipped by contacting customer service via WhatsApp.
Once the order has been processed or handed over to the shipping company, it will be handled in accordance with the Exchange and Return Policy.
The store reserves the right to cancel an order in cases of product unavailability, pricing errors, failed payment processing, or incorrect customer details.
Fourteenth: Exchange and Return Policy
MakeOver22 accepts exchange and return requests in accordance with the conditions outlined in the Exchange and Return Policy published on the store.
The exchange and return policy is valid for 7 days from the date of receiving the order, taking into consideration the nature of the products and health, hygiene, or operational exclusions.
Please review the Exchange and Return Policy for full details before placing an order.
Fifteenth: Beauty Devices and Warranty
Beauty devices are subject to the exchange, return, and warranty terms stated on the product page or the store’s policies.
Returns or exchanges may be accepted in the event of a manufacturing defect after inspection, or if the device is unused and in its original condition within the period specified in the store's policy.
The warranty or exchange does not cover defects resulting from misuse, breakage, dropping, poor storage, or failure to follow operational instructions.
Sixteenth: Intellectual Property Rights
All content on the MakeOver22 store, including text, graphics, designs, logos, icons, trademarks, data, and digital downloads, is the property of the store or its licensors.
It is strictly prohibited to copy, republish, or use any part of the website's content for commercial or marketing purposes without obtaining prior written consent from MakeOver22.
Seventeenth: Limitation of Liability
While MakeOver22 exerts reasonable efforts to ensure the accuracy of information and the availability of services, it does not guarantee that the website will be free of technical errors or temporary interruptions.
The store shall not be held liable for:
Shipping delays caused by the shipping carrier or circumstances beyond the store's control.
Incorrect information entered by the customer.
Product misuse or failure to follow usage instructions.
Slight variations in product color due to photography lighting or screen settings.
Any indirect damages or losses arising from the use of the website or the products.
Eighteenth: Cosmetic Products and Skin Sensitivity
Skin sensitivity and reactions vary from one individual to another. Therefore, customers are strongly advised to read the product ingredients and usage directions before purchasing or using.
If a customer has a known allergy to a specific ingredient, they must verify the product's ingredients before use.
The store shall not be held responsible for any allergic reactions resulting from product use contrary to instructions or due to individual undisclosed sensitivities.
Nineteenth: Marketing Communications
MakeOver22 may send promotional messages or offers via email, SMS, or WhatsApp, based on the customer’s consent or subscription to marketing channels.
The customer can unsubscribe from promotional messages at any time using the available opt-out links or by contacting customer service.
Twentieth: Customer Rights
The customer has the right to:
Update their personal data through their store account.
Request account suspension or deletion in accordance with applicable regulations and store policies.
Opt out of marketing messages.
Contact customer service to inquire about orders, products, or policies.
In the case of past orders or legal/billing compliance obligations, the store may retain certain data as required by legal and accounting standards.
Twenty-First: Privacy and Data Protection
Customer data is handled in accordance with the Privacy Policy published on the MakeOver22 store.
Please review the Privacy Policy to understand how data is collected, used, stored, and shared.
Twenty-Second: Modification or Suspension of Services
MakeOver22 reserves the right to modify or suspend any part of the website, services, or features available therein at any time, without prior notice, whenever deemed necessary.
The store also reserves the right to update products, prices, payment methods, shipping options, or policies to comply with operational requirements or applicable regulations.
Twenty-Third: Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
Any dispute arising from the use of the website, orders, or products shall be subject to the exclusive jurisdiction of the competent authorities in the Kingdom of Saudi Arabia.
Twenty-Fourth: Dispute Resolution
In the event of any dispute or disagreement, both parties agree to attempt an amicable resolution in good faith by contacting customer service before resorting to legal or competent authorities.
Twenty-Fifth: Contact Us
For any inquiries regarding the Terms and Conditions, orders, or products, you can contact our customer service via:
WhatsApp: +966510576085
MakeOver22 Store
Your satisfaction and trust are always our top priority.
